5 Star Experience – Customer Services Standards
The 5 Star Experience is our promise to exceed your expectations by providing personalized care and outstanding service.
SMILE – Greet patients, families and each other with a smile.
PRESENT – Present a professional image—both personally and our physical environment.
PARTNER – Partner with patients and families in the planning and delivery of their care.
RESPECT – Respect the privacy and confidentiality of those we serve.
RESPOND – Respond to concerns and complaints.
|
