The Brain and Spine Institute is made up of experts in the field of neuroscience in order to bring patients the best healthcare in East Tennessee for a full range of neurological diseases and disorders.
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Centers of Excellence
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We provide a comprehensive continuum of cancer services, including prevention, outreach, diagnostic, treatment and support services delivered by our highly skilled staff with compassion and care.
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The Center for Women & Children's Health is a hub for supporting women's and children's individual healthcare needs. The center provides support, research and unmatched patient-centered care.
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Emergency and Trauma Services is the only Level I Trauma Center in the area and serves as the tertiary referral center for medical care in East Tennessee, serving Knox County and 21 surrounding counties.
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The Heart Lung Vascular Institute brings together expertise in clinical care, teaching and research. Patients receive exceptional healthcare combined with patient-centered care.
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HCAHPS
Patient Satisfaction
The University of Tennessee Medical Center values ongoing feedback from patients on their overall experience at the Medical Center. We are continuously looking for ways to improve this experience.
HCAHPS
The HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) Survey includes questions about aspects of the care experience. Some of the results from the HCAHPS survey are available on this site.
You also can access complete results for UT Medical Center and compare our patient satisfaction scores with those of other hospitals at hospitalcompare.hhs.gov.
Overall Hospital Rating
There are 2 summary questions at the end of the HCAHPS survey.
The first summary question asks patients to rate the hospital on a scale of 0-10, 0 being worst and 10 being best. On this chart we display the percentage of patients providing a 9 or 10 rating.
Recommend Hospital
A second summary question asks patients if they would recommend the hospital to friends and family using the following scale: Definitely Yes / Probably Yes / Probably No / Definitely No
Results are displayed as the percent of patients responding "Definitely Yes."
% Yes Definitely
Doctor Communication
% Always
Doctor communication represents results from three separate survey questions asking patients how often doctors:
- Treated them with Courtesy and Respect
- Listened Carefully to them
- Explained things in a way they could understand
Results are grouped into one composite score based on the percent of patients responding "Always."
Nurse Communication
% Always
Nurse communication results represent feedback from three separate survey questions asking patients how often nurses:
- Treated them with Courtesy and Respect
- Listened Carefully to them
- Explained things in a way they could understand
Results are grouped into one composite score based on the percent of patients responding "Always."
Pain Management
% Always
Pain management feedback represents two survey questions asking patients about pain management while in the hospital:
- How often was your pain well controlled?
- How often did the hospital staff do everything they could to help you with your pain
Results are grouped into one composite score based on the percent of patients responding "Always."
Staff Responsiveness
% Always
Staff Responsiveness results represent two questions asking patients about help they needed during their stay:
- Getting help as soon as wanted after pressing the call button
- Getting help as soon as wanted to use the restroom
Results are grouped into one composite score based on the percent of patients responding "Always."
