The Brain and Spine Institute is made up of experts in the field of neuroscience in order to bring patients the best healthcare in East Tennessee for a full range of neurological diseases and disorders.
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Centers of Excellence
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We provide a comprehensive continuum of cancer services, including prevention, outreach, diagnostic, treatment and support services delivered by our highly skilled staff with compassion and care.
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The Center for Women & Children's Health is a hub for supporting women's and children's individual healthcare needs. The center provides support, research and unmatched patient-centered care.
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Emergency and Trauma Services is the only Level I Trauma Center in the area and serves as the tertiary referral center for medical care in East Tennessee, serving Knox County and 21 surrounding counties.
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The Heart Lung Vascular Institute brings together expertise in clinical care, teaching and research. Patients receive exceptional healthcare combined with patient-centered care.
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Press Ganey
Press Ganey is one of the tools we voluntarily participate with in order to measure how we are doing and, in return, provide the highest quality of care possible to our patients. Press Ganey is the industry's recognized leader in health care performance improvement and helps thousands of healthcare organizations improve the quality of care they provide.
We believe it is important to listen to what our patients are saying to help improve patient satisfaction. As a way to help us assess how we are doing, we measure the satisfaction of our patients by randomly selecting them to receive our survey. If you receive one of our surveys in the mail, please take the time to complete the survey and return it. Your opinions about your hospital stay are important to us.
Inpatient Overall Rating
This graph shows the overall inpatient hospital mean score for the past 5 years and includes all areas surveyed including 13 units. The survey focuses on the total customer experience including questions about rooms, meals, admission process and service in Critical Care Units.
Outpatient Overall Rating
This graph show the overall outpatient hospital mean score for the past 5 years and includes all areas surveyed including 13 units. The survey focuses on the total customer experience including questions about admissions and test and treatments in each area are handled.
Medical Practice Overall Rating
This graph shows the overall shows for our 19 Medical Practices for the last 5 years from several counties in area. They look at Care Provider, his staff and the likelihood of recommending the Care Provider to others.
