Goals

1. Patient with an abnormal mammogram or breast lump are evaluated within two business days by a physician specializing in breast cancer diagnosis and treatment.
2. Patients are evaluated by a specialized multidisciplinary team (i.e., surgical, medical, and radiation oncologists, imaging specialists, plastic surgeons, pathologists, nurses, social workers and counselors, and rehabilitation therapists).
3. Patients are cared for by physicians who are experienced in the treatment of breast cancer.
4. Patients have the best care and treatment possible (i.e., the hospital meets standards approved by the Commission on Cancer of the American College of Surgeons).
5. Patients participate directly in the decision making process about their care and treatment as an equal partner of the healthcare team.
6. Patients are informed about their diagnosis and treatment options from their very first appointments.
7. Family members are encouraged to take part in supporting the patient both physically and emotionally and to participate with t he patient in educational sessions.
8. Patients have the opportunity to participate in clinical trials (i.e., diagnostic and treatment studies)
9. Patients are medically and surgically managed with every effort to prevent or minimize side effects of breast cancer treatments.
10. Patients are encouraged to express their opinions openly, freely, and be heard, including concerns and recommendations for improving care or services.
11. Patients, upon request, are teamed with previously diagnosed breast cancer patients to obtain answers to candid questions, and for ongoing emotional support.
12. Patients are provided effective continuity of care including timely communication between the Breast Care Service physicians and the patients' referring physicians and other healthcare providers.
13. Patients' urgent care needs are effectively addressed 24 hours a day, seven days a week.
14. Patients (current and former) are involved with ongoing educational programs about breast cancer treatments, survivorship issues, new discoveries, and the latest in clinical management.
15. Patients are encouraged to utilize resources to help with image recovery, improving and rebuilding self-image and self-esteem aiming to restore the patient's health status, including their emotional well-being.

Patient Expectations

1. Provide the Breast Care Service with complete information about previous and existing medical history, and psychological needs.
2. Read educational material and ask questions.
3. Follow-up with appointments and recommendations.
4. Openly express worries and concerns.
5. Include at least one close friend or family member in the care process and bring that person for each appointment (if possible).

For more information, please contact Breast Care Service 865.305.6921 or toll-free 1.866.337.8824, ext. 6921.