The University of Tennessee Medical Center’s Home Care Services was established in 1983. Since that time, it has expanded into one of the region’s largest home care providers. Home Care Services provides care for patients in 16 East Tennessee counties. Services also have expanded to include everything from skilled nursing care to hospice care to infusion therapy as well as other specialty services.
Home Care Services is accredited by the largest healthcare review board—the Joint Commission. The department has developed its own quality improvement program to assure high quality, efficient care. But it is the quality of the professional staff that makes Home Care Services such an excellent home care provider. Staff members are experienced, conscientious, compassionate individuals who provide exceptional care at home. Home Care Services provides care to patients only under the direction of a doctor.
Why You Should Use Home Care Services
Home Care Services provides professional healthcare in the comfort of the patient’s home. It is a service that combines home recovery under the guidance of a physician with the same kind of skilled healthcare that is delivered in the hospital. It also is an economical alternative to hospitalization. Home Care Services’ philosophy is to provide the same quality of care and service to any individual within Knox and surrounding counties, who is in need of medical assistance.
Meeting the changing needs of our patients, we have transitioned our field staff to a virtual office. This innovative approach enables nurses and other members of our professional staff to spend more time in the communities where they live and work, focusing on patient care. Field staff professionals use laptop computers to document the care they provide to patients. These laptops also serve as a means to stay in touch with other team members. RN Patient Care Coordinators ensure continuity of care provided to patients and serve as resources for field staff. Team members stay connected via pagers, cell phones and laptop communications over telephone lines.
Special Care Team
The Special Care Program is a special way of caring for individuals with long-term illnesses, often terminal in nature, when patients are not ready or not eligible for the hospice program. This supportive service is designed to meet the needs arising from the physical, emotional and spiritual stresses occurring in illness. Services include the following.
- Skilled nursing care
- Home health aide services for assistance with personal care
- Volunteer support services for
- Errands or companionship
- Spiritual and emotional support
Insurance and Reimbursement
Reimbursement for home care services is made under Medicare, participating TennCare programs and most private insurance companies. Home Care Services verifies patient coverage before beginning services and submits claim forms to insurance companies. Patients are responsible for any portion of the Home Care Services charges that are not covered by their health care insurer.
Contact Information
Home Care Services is headquartered in Knox County to provide convenient care throughout 16 East Tennessee counties.
Referral Line:
865.305.6213 or 800.284.8224, ext. 6213
General Information:
865.544.6200
Fax 865.544.6240
See the frequently asked questions for more information about Home Care Services. |
