It is the desire and intent of The University of Tennessee Medical Center to provide safe and effective medical care to all patients. During the course of diagnosis, treatment and recovery, you or your representative may have questions or concerns regarding the quality, safety or appropriateness of care received. The patient representative and management staff are available to address any concerns. You can contact the patient representative by calling 865.305.9804.

As a patient, you may lodge a grievance with the State of Tennessee Department of Health regardless of whether you choose to use the medical center's complaint / grievance process. Here is the address and phone number.

State of Tennessee Department of Health
Division of Healthcare Facilities
Office of Health, License and Regulation
Lakeshore Park
5908 Lyons View Drive, Building 1
Knoxville, TN  37919
865.588.5656

If the patient representative or hospital management are unable to resolve your concerns, you may then contact the Joint Commission's Office of Quality Monitoring to report any concerns or register complaints. The Office of Quality Monitoring can be contacted by either calling 1.800.994.6610 or emailing complaint@jointcommission.org.