University Health System Inc.’s (UHS) vision is to be committed to improving the quality of life of those it serves by leadership in healthcare, health education and clinical research.
UHS will develop and provide innovative and comprehensive healthcare services of exceptional quality and value. Join UHS in operating an economically viable system committed to the following:
- Accessible, compassionate patient care
- Close collaboration with physicians, dentists and other healthcare professionals Exceptional employees
- Service to our region
- Advanced technology
- Strategic partnerships
- Underscoring its commitment to excellence in education and research, UHS will support and collaborate with The University of Tennessee Graduate School of Medicine and other academic endeavors.
UHS believes in and is committed to a set of values that characterize its obligation and responsibility as a leader in healthcare. Its values include integrity, human life, quality, compassion and service.
SHOW YOU CARE
- Treat everyone the way they would like to be treated
- Put patients and customers first
- Be a patient advocate
- Smile and acknowledge others
- Listen carefully to others
- Observe and act before someone asks for assistance
- Accept cultural differences among us all
- Be careful in conversations: what, when, and where
- Be polite – use courtesy phrases
- Treat everyone with respect and dignity
MAKE A GREAT IMPRESSION
- Smile and make eye contact
- Acknowledge customers immediately
- Introduce yourself with your name and role
- Display your ID badge prominently
- Address customers appropriately
- Dress neatly and professionally
- Ask: How may I help you? What else can I do for you?
PROVIDE GREAT EXPLANATIONS
- Let people know what, when, where, how
- Repeat and rephrase until the customer understands
- Answer questions and concerns … ask if the customer has questions
- Be truthful and accurate.
- Ask someone else if you do not know
- Explain and apologize for delays
- Avoid jargon
BE A TEAM PLAYER
- Help each other to do the best job we can
- Come on time and be prepared to do your best
- Leave personal problems at home
- Show thanks and appreciation
- Remember employees are customers too
- Ask: How can I make your job easier?
- Be honest and dependable
ACT LIKE AN OWNER
- Take time to make things better and solve problems
- Be responsible for your actions
- Act … Do it … Get involved
- Don’t blame others – take responsibility
- Maintain a clean and neat environment
- Embrace your job with enthusiasm and energy
