University Health System Inc.’s (UHS) mission is to serve through healing, education and discovery.
Vision
The University of Tennessee Medical Center will be nationally recognized for excellence in patient care, medical education and biomedical research.

UHS believes in and is committed to a set of values that characterize its obligation and responsibility as a leader in healthcare, including integrity, excellence, compassion, innovation, collaboration and dedication.

UHS Customer Service Standards

5 Star Customer Service is our promise to exceed your expectations by providing personalized care and outstanding service.

1. SMILE – Greet patients, families and each other with a smile.
2. PRESENT – Present a professional image—both personally and our physical environment.
3. PARTNER – Partner with patients and families in the planning and delivery of their care.
4. RESPECT – Respect the privacy and confidentiality of those we serve.
5. RESPOND – Respond to concerns and complaints.