Emergency & Trauma - FAQs

Q. When do I call 911?

A. You should dial 911 in the event of a fire, police or medical emergency. You should call 911 if an ambulance is necessary. A medical emergency is defined as a medical condition with acute symptoms of sufficient severity, including severe pain, that a person could reasonably expect the absence of medical attention to result in serious jeopardy, impairment to bodily functions or dysfunction of any bodily organ or part.

Q. Do I need an appointment?

A. You do not need an appointment to visit the Emergency Department. However, those with more serious emergencies are seen first. This means that sometimes people with less severe emergencies may need to wait longer.

Q. What if I do not have a primary care doctor?

A. A primary care doctor is not required in order to visit the Emergency Department.

Q. Where can I find a primary care doctor if I do not need emergency care?

A. You can find both primary care doctors and specialists by using UT Medical Center’s Find-A-Doctor. In addition, the hospital’s healthcare coordinators can assist in locating the right doctor for you as well as scheduling your appointment. Healthcare Coordinators are available by calling toll-free 1.877.UT.CARES (1.877.882.2737) Monday through Friday from 8 a.m. to 5 p.m. or emailing hcc@mc.utmck.edu .

Where are after-hours / emergent care clinics located near me?

The University of Tennessee Medical Center has several after hous/emergent care clinics in East Tennessee. Click the below locations for more information and directions: 

University After-Hours Clinic Northshore

We are located near west Knoxville and the Knoxville airport at 9625 Kroger Park Drive, Suite 500, Knoxville, TN. Phone: 865.690.6299. Hours of service are Monday through Friday, 6 p.m. to 9 p.m.; Saturday, 10 a.m. to 4 p.m.; and Sunday, 12 noon to 6 p.m.

 

University After-Hours Clinic Seymour

We are located at 11606 Chapman Highway, Suite 2, Seymour, TN 37865. Phone: 865.579.7580. Hours of service are Monday through Friday, 6 p.m. to 9 p.m.; Saturday, 10 a.m. to 4 p.m.; and Sunday from 12 noon to 6 p.m.

 

University After-Hours Clinic Sevierville

We are located at 1108 Fox Meadows Blvd., Suite 1, Sevierville, TN. Phone: 865.365.3074. Hours of service are Monday through Friday, 12:30 p.m. to 9 p.m., Saturday and Sunday, 10 a.m. to 4 p.m.