Nondiscrimination Notice

University Health System, Inc. d/b/a The University of Tennessee Medical Center (“UTMC”) complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. UTMC does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.

UTMC Provides:  
  • Free aids and services to people with disabilities to communicate effectively with us, such as: Qualified sign language interpreters
  • Written information in other formats (large print, audio, accessible electronic formats, other formats)
  • Free language services to people whose primary language is not English, such as: Qualified interpreters
  • Information written in other languages If you need these services, call 865-305-9000

If you believe UTMC has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability or sex, you can file with:

Patient Advocate
1924 Alcoa Highway, Box 104
Knoxville, TN 37920 
Phone: 865-306-9812 
AlertLine: 1-877-591-6744 
Fax: 865-305-6095

You can file in person or by mail, fax or online at https://www.utmedicalcenter.org/about-us/contact-us/voice-a-concern/. If you need help filing, the Patient Advocate is available to help you.

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail:

U.S. Department of Health and Human Services
200 Independence Avenue SW
Room 509F, HHH Building
Washington, D.C. 20201
Phone: 1-800-368-1019, 800-537-7697 (TDD)

Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html.

 Nondisclosure Notice Language