5 Star Experience


At the University of Tennessee Medical Center, we strive to provide outstanding, compassionate and personalized 5 Star service to our patients and visitors, every step along the way.

The 5 Star Experience is our promise to exceed your expectations by providing personalized care and outstanding service.


Our 5 Standards

SMILE – Greet patients, families and each other with a smile.

PRESENT – Present a professional image—both personally and our physical environment.

PARTNER – Partner with patients and families in the planning and delivery of their care.

RESPECT – Respect the privacy and confidentiality of those we serve.

RESPOND – Respond to concerns and complaints.

If you believe you have not received a 5 star experience, please call us at 865.305.8671 or contact us. Thank you for your feedback!