Customer Service

Our Patients are Our Top Priority. Tell us how we are doing!

The Cole Neuroscience Center at the University of Tennessee Medical Center strives to provide the very best in service and quality care to our patients. Press Ganey is one of the tools we voluntarily participate with in order to measure how we are doing and, in return, provide the highest quality of care possible to our patients. Press Ganey is the industry's recognized leader in health care performance improvement and helps thousands of healthcare organizations improve the quality of care they provide.

We believe it is important to listen to what our patients are saying to help improve patient satisfaction. As a way to help us assess how we are doing, we measure the satisfaction of our patients by randomly selecting them to receive our survey. If you receive one of our surveys in the mail, please take the time to complete the survey and return it.

Your opinions about your visit to the Cole Neuroscience Center are important to us. For additional questions about customer service or Press Ganey, please call 865-521-6174, press Option 1, then Option 9, and ask for the Supervisor, Susan Benson.