Contact Us: Important Numbers

Use the following numbers to find out more about pregnancy and childbirth services at UT Medical Center.

Healthcare Coordinators are available Monday through Friday from 8:30am-4:30pm, by calling 865.305.6970.

  • Admissions Office - 865.305.6000
  • Birth Certificate Information - 865.305.9750
  • Breastfeeding (lactation) services - 865.305.9337
  • Childbirth Education - 865.305.9300
  • Development & Genetic Services - 865.305.9030
  • High-risk Obstetrics - 865.305.9300
  • Lactation Consultants - 865.305.9337
  • Tours of the Birthing Center - 865.305.9300
  • General Information: 865.305.9000
  • Labor & Delivery Information - 865.305.9830
  • Mother/Baby Nurses Station - 865.305.9831
  • Triage (OB Emergency) - 865.305.9587
  • Neonatal Intensive Care Unit - 865.305.9834

Patient's room may be reached directly by dialing 305-8 and the last three digits of the room number.


Mother / Baby Unit

Following your recovery in Labor & Deliver, you will be moved to one of  Mother / Baby Suites where you and your baby will room together.

Our Level III Intensive Care Nursery, Labor and Delivery and Mother / Baby Unit are all centrally located on the 3rd floor of the East Pavilion so you don't have to go any where else for you care!

  • The Region’s Newest & Most Elegant Accommodations
  • Flat Panel Televisions
  • New Sleep Chairs for Dad
  • Upgraded Bathrooms
  • Hotel like Décor and Feel
  • New Baby Bassinets
  • Soothing White Noise Control
  • Adjustable lighting levels to suit baby’s sensitive eyes

Upon Arrival - Baby Care

Upon arrival to the Mother/Baby unit, your infant will be provided with a crib and infant care items.

Extra blankets and shirts can be obtained from the nursing staff.

Some tips to remember:

  • Keep the room temperature about 70-75º F.
  • Keep your baby warm and dry.
  • Keep your baby away from windows and air vents.
  • Keep your baby swaddled in a soft blanket with a newborn cap.
  • Position your baby on his back, with the head turned slightly to the side;  NEVER on the stomach or side.
  • We do not recommend co-bedding, which is the practice of sleeping with your baby or allowing family members to sleep with your baby.
  • Avoid falling asleep with the baby during feedings.
  • Never prop a bottle to feed your baby. This causes choking and ear infections.
  • During feedings, hold your baby securely and avoid falling asleep.
  • Keep a sleeping baby in the crib. It is the safest place.
  • Always keep a bulb syringe within easy reach.

The nursing staff will be checking your baby’s temperature, heart, and respiratory rate frequently during the first 24 hours following birth. They may monitor your baby’s blood sugar by obtaining a small amount of blood from your baby’s foot. If you are not able to care for your baby, please ask for assistance. We encourage you to keep your baby with you in the room so you can start to know each other. This is very important for both of you. We have a holding nursery of mom would like to rest at any time during the day or night.

Comforting Your Baby

Infants cry for different reasons. It is your baby’s way of communicating and is normal. It may indicate that your baby is hungry, tired, over excited, frustrated, wet, too warm or old, lonely, or sick. As you get to know him, you will be able to tell the difference between the type of cries and their meaning. If the intensity of the cry seems abnormal to you, especially if it continues, talk to your doctor.

Comforting measures such as waddling, rocking, music, massage, gentle motion, or talking softly may help your baby relax and calm down. Use of a pacifier for bottle fed babies or a clean finger placed gently in the mouth brings comfort to most babies. Sucking on their finger or thumb is normal and does not always mean that they are hungry but make sure you look for feeding cues to know for sure. Loosely swaddling your baby in a blanket is security to most babies, making sure not to overheat him. Remember, as hard as birth was on you, your baby has just entered a whole new world and is trying to adjust to many things all at once. Patience, love, and time are required from everyone to make this transition as easy as possible. You will be surprised at how much you learn from this little person if you give it time and be patient.

Mother/Baby Unit Visitation

It will be your decision as to who visits you and when. We encourage you to have as many visitors as you would like, but to keep in mind that you and your baby also need rest and quiet time together. Photographs and video-recording are allowed during your stay on the Mother/Baby unit.

Your baby will remain in your room during your hospital stay but if necessary there is a small holding nursery on the Mother/baby unit. The baby may also need to be taken to the nursery for special reasons, such as for circumcision, or at the pediatrician’s request.

The medical center is a patient and family centered care facility and we encourage siblings to spend time with the mother and the new baby. Adding a new family member can be a very stressful time for the older brothers and sisters left at home. They may feel forgotten, abandoned, and unloved.

This visit will help them to feel included and important in the birth event. Attendance at one of our sibling classes is encouraged but not required. Children must be accompanied by an adult who is able to supervise them for the entire visit. The new mother is not able to do this. Adults and children who have a fever, cough, cold, runny nose, rash, sore throat, diarrhea, or any contagious disease are not allowed in the room. Everyone who touches the baby should wash hands well before entering the room and before touching the baby. Waterless hand cleaner is available outside of the rooms. Please use only a small amount and rub it into your hands before entering the room and when exiting.

Leaving Mother/Baby

The discharge process on Mother/Baby Unit is different from other units in the hospital. Unlike other nursing care units, we have two or more patients that must be discharged together. This often causes delay and confusion for patients who are anxious to take babies home. Your doctor may discharge you early in the morning, but the baby may need additional procedures or tests that delay discharge for everyone. Please be aware that we will make every effort to discharge you and your baby as soon as we can safely do that for everyone.

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