COVID-19 Information and Resources

Covid-19 General Information

Coronavirus-19, also known as COVID-19, is a large family of viruses that can cause illnesses such as the common cold, severe acute respiratory syndrome (SARS) and Middle East respiratory syndrome (MERS). COVID-19 is a novel (new) coronavirus that was first identified in December 2019, in China.

As the region’s academic medical, we are prepared to offer excellent and compassionate care at any time.

Latest COVID-19 Information

UT Medical Center Participates in Plasma Trial 

Now Offering Telehealth Appointments

We are now proud to offer telehealth appointments through our four convenient urgent care locations as well as select UT Medical Center physician offices. Telehealth appointments make it easy to access the care you trust by using your existing smartphone, tablet or computer.

Learn more about UT Urgent Care telehealth appointments >

Learn more about UT Medical Center physician telehealth appointments >

Watch for Symptoms

Reported illnesses have ranged from mild symptoms to severe illness and death for confirmed coronavirus disease 2019 (COVID-19) cases.

These symptoms may appear 2-14 days after exposure to the virus:
  • Fever or chills
  • Cough
  • Shortness of breath or difficulty breathing
  • Fatigue
  • Muscle or body aches
  • Headache
  • New loss of taste or smell
  • Sore throat
  • Congestion or runny nose
  • Nausea or vomiting
  • Diarrhea

If you think you may have been exposed to or have contracted coronavirus, contact your primary care physician for instructions.

There are four UT Urgent Care locations open daily from 9 am – 9 pm available to assist you.


Visitation Policy

See the latest policy for hospital visitors. READ MORE >

How You Can Help

While we are urging people to follow the Centers for Disease Control and Prevention’s guidance for social distancing and staying home as much as possible, many people are still looking for ways they can help. Click the link below to read more about some of the ways you can help The University of Tennessee Medical Center.


Community Updates

Working together with the Knox County Health Department, local area hospitals including Covenant Health, East Tennessee Children’s Hospital, Tennova Healthcare and The University of Tennessee Medical Center as well as numerous other healthcare facilities have collaborated to address the evolving COVID-19 impact on our region.



For Additional Questions

For additional information or questions call the following COVID-19 information lines:

  • Knox County Department of Health COVID-19 Line: 865-215-5555 available 8 am – 4:30 pm, Monday – Friday.

  • Tennessee Department of Health’s COVID-19 Line: 877-857-2945 available 11 am – 11 pm daily. Call volumes are expected to be high. If you call and receive a busy signal, please be patient and try your call again at a later time.


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