Questions?

Call or email us at the Gift Shop and we'll be happy to assist you.
(877) 863-1606 toll-free
(865) 305-9517
Email us

Hours

Monday – Friday
7:00am to 7:00 pm
Saturday
10:00am to 5:00 pm
Sunday
1:00pm to 5:00 pm

Location

Inside the East Pavilion entrance right after the Java Spice Café (Starbucks) and before the cafeteria on the left.

Delivery

We're happy to deliver your gifts directly to the patient's room free of charge.

Orders placed after 5pm will be delivered the next day.

ICU patients are not allowed to receive gifts or flowers, to help keep bacteria at a minimum on the unit. Once patients are moved to a regular room, they can receive deliveries.

Gift Shop

Hours:
Monday – Friday 7 a.m. to 8 p.m.
Saturday 9 a.m. to 8 p.m.
Sunday 1 p.m. to 6 p.m.

Phone: (865) 305-9517

Location:
Inside the East Pavilion entrance right after the Java Spice Café (Starbucks) and before the cafeteria on the left.

Delivery:
Do we deliver to patient rooms? Yes. No extra cost to deliver within the hospital, with a few exceptions - see below.
Please note: If the patient is in a special unit they most likely will not be able to have anything delivered to them. 

Do we do special orders? Yes. If we are out of stock of an item or you would like us to order something special that we may not carry, we will be happy to get you the information on the item and call you back. Please make sure you leave your name and phone number so we can call you with the information.

Which credit cards do we accept? MasterCard and Visa.

Return Policy:
We will accept your return within 30 days provided you have your register receipt/credit card receipt. Exemptions: edibles (i.e. candies,chips cookies, cakes, ice cream, etc.), open packages (i.e. underwear, booties, any item that has been packaged), books/magazines.

Exchange Policy:
30 days with register receipt.

Order Cancellation Policy:
Once an order has been placed it will be delivered very quickly. Once we have verified the patient is here, volunteer delivers the order. Once it is delivered it cannot be cancelled.