Most Wired 2020

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UT Medical Center Earns 2020 CHIME Digital Health Most Wired Recognition

ANN ARBOR, MI, October 7, 2020 – The College of Healthcare Information Management Executives (CHIME) is pleased to announce that The University of Tennessee Medical Center has earned 2020 CHIME Digital Health Most Wired recognition as a certified level 8, up from a level 7 last year. The CHIME Digital Health Most Wired program conducts an annual survey to assess how effectively health care organizations apply core and advanced technologies into their clinical and business programs to improve health and care in their communities.

“Digital technology has been a driver of innovation in health care for many years now, but never to the degree that we saw in 2020 with the pandemic,” said CHIME President and CEO Russell P. Branzell. “The Digital Health Most Wired program underscores why health care organizations keep pushing themselves to be digital leaders and shows what amazing feats they can achieve. This certification recognizes their exemplary performance in 2020.”

Through the annual survey, CHIME aims to elevate the health and health care of communities around the world through the optimal use of information technology. The survey identifies and recognizes health care organizations that exemplify best practices through their adoption, implementation and use of information technology.

“Technology continues to be one of the main drivers transforming health care as we know it today,” said Michael Saad, senior vice president and chief information officer at The University of Tennessee Medical Center. “This is an exciting time to be in health care and leverage technology to provide better patient outcomes and experiences. At no time has technology in health care been more in the spotlight than now, as we all face the COVID-19 pandemic together. I’m very excited that The University of Tennessee Medical Center has again been recognized as a Most Wired hospital, and I’m extremely proud to work alongside such a dedicated group of professionals as we strive to provide world-class care for our patients, families and the community.”

A total of 30,091 organizations were represented in the 2020 Digital Health Most Wired program, which this year included four separate surveys: domestic, ambulatory, long-term care and international. The surveys assessed the adoption, integration and impact of technologies in health care organizations at all stages of development, from early development to industry leading.

Each participating organization received a customized benchmarking report, an overall score and scores for individual levels in eight segments: infrastructure; security; business/disaster recovery; administrative/supply chain; analytics/data management; interoperability/population health; patient engagement; and clinical quality/safety.

Participants can use the report and scores to identify strengths and opportunities for improvement. Participants also received certification based on their overall performance, with level 10 being the highest.

This is the third year that CHIME has conducted the survey and overseen the program. In each successive year, CHIME has expanded the survey to capture more types of organizations that serve patients across the continuum of care. CHIME also continues to promote the program internationally to provide a global overview of digital health advancements.

As in past years, CHIME will publish an industry trends report based on Digital Health Most Wired responses from U.S. participants. The 2020 National Trends Report is scheduled to be released in November during CHIME20 Digital.

For more information about the CHIME Digital Health Most Wired program, please go here.


The College of Healthcare Information Management Executives (CHIME) is an executive organization dedicated to serving chief information officers (CIOs), chief medical information officers (CMIOs), chief nursing information officers (CNIOs), chief innovation officers (CIOs), chief digital officers (CDOs) and other senior healthcare IT leaders. With nearly 3,400 members in 55 countries and over 150 healthcare IT business partners and professional services firms, CHIME provides a highly interactive, trusted environment enabling senior professional and industry leaders to collaborate, exchange best practices, address professional development needs and advocate the effective use of information management to improve the health and care in the communities they serve. For more information, please visit


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