It is the desire and intent of The University of Tennessee Medical Center to provide safe and effective medical care to all patients. During the course of diagnosis, treatment and recovery, you or your representative may have questions or concerns regarding the quality, safety or appropriateness of care received. The patient representative and management staff are available to address any concerns.
You can contact the patient representative by calling 865.305.9804 or 865.305-9812. You may also submit feedback through our online patient feedback form.
As a patient, you may lodge a grievance with the State of Tennessee Department of Health regardless of whether you choose to use the medical center's complaint / grievance process. Here is the address and phone number:
Division of Health Care Facilities
Centralized Complaint Intake Unit
665 Mainstream Drive, Second Floor
Nashville, TN 37243
If the patient representative or hospital management are unable to resolve your concerns, you may then contact the Joint Commission's Office of Quality Monitoring to report any concerns or register complaints. The Office of Quality Monitoring can be contacted by either calling 1.800.994.6610 or emailing firstname.lastname@example.org.