Together Safe – Moving Forward With Safety in Mind

Protecting Our Team Members and Patients As We Move Forward

The mission of UT Medical Center is to serve through healing, education and discovery. During the COVID-19 pandemic, our mission is still at the forefront of what we do. We continue to provide excellent and dedicated health care to our East Tennessee community. 

UT Medical Center has a proven track record of protecting and safely caring for our patients. As a result, we have protocols in place to enable us to care for our patients, while also safely protecting our team members.

As we gradually start offering what are considered non-essential (but still very important) medical services, we want you to know that your safety is our primary concern. We would never want someone to avoid seeking health care because of fear of entering the health care environment.

Read the Knoxville area health care providers joint press release on offering non-essential medical services.

Are you unsure if now is the time is right for you to seek non-urgent medical care? If so, please contact your physician’s office to discuss your care.

Protecting Our Patients

Safety measures continue to be taken in the interest of patient safety. Protocols in place to protect our patients include:

  • Cloth facial coverings for all visitors
  • Required facial covering for all team members
  • Daily symptom screening of all team members
  • Screening of all patients entering facility for fever, cough and other COVID-19 related symptoms.
  • Dining options are offered for visitors accompanying patients with enforcement of proper social distancing

Protecting our Team Members

Protecting our team members is a top priority at the medical center. Protocols and the measures in place to provide this protection include:

  • Cloth facial coverings for all visitors
  • Required facial covering for all team members
  • Daily symptom screening of all team members
  • Screening of all patients entering facility for fever, cough and other COVID-19 related symptoms.
  • Hand hygiene stations offering sanitizer for patients and visitors.
  • Enhanced personal protective equipment for team members caring for COVID +/PUI patients, asymptomatic patients undergoing general anesthesia and/or high-risk procedure without known negative COVID test
  • Encouraging team members to work remotely when possible
  • Proper social distancing in common and high traffic areas
  • Preparedness planning in case of infected team member
  • Staffing plans in place in the event of a surge of COVID-19 infected inpatients
  • Constant monitoring of team member well-being during heightened activity:
    • Work-hour monitoring
    • Stress counseling available
    • Special attention on trainee duty-hour compliance


Nurses wearing masks work in a hospital adminstrative area

A Proven Track Record of Safe Health Care

For the 10th consecutive period, The University of Tennessee Medical Center has been recognized with an ‘A’ grade by the Leapfrog Group. The most recent designation comes for the Fall 2020 Leapfrog Hospital Safety Grade a national distinction recognizing the medical center’s achievements for providing safer health care. Learn more by reading the press release below.

Learn More
A nurse in trauma surgical intensive care checks a patient's vitals

Visitor Restrictions

We have limited access into our medical center to allow everyone, including team members, entering our facilities to be screened for fever, cough and shortness of breath.

Visit the page below for more information on our current visitor restrictions.


Learn More
A picture of UT Medical Center with a Visitor Restrictions banner

Increased Sanitation and Hand Hygiene

UT Medical Center has increased its frequency of sanitizing and disinfecting high touch surfaces such as elevator buttons and door handles in an effort to protect our patients and team members.

We encourage everyone to continue to practice hand hygiene to decrease COVID-19 transmission. Hand sanitizer is readily available at the medical center to promote good hand hygiene.


Cloth Facial Coverings

Why is the use of cloth facial coverings important? (Universal Masking)

We now know from recent studies that a significant portion of individuals with coronavirus lack symptoms (“asymptomatic”) and that even those who eventually develop symptoms (“pre-symptomatic”) can transmit the virus to others before showing symptoms.  This means that the virus can spread between people interacting in close proximity—for example, speaking, coughing, or sneezing—even if those people are not exhibiting symptoms.  In light of this evidence, CDC recommends wearing cloth face covering.

Source: Centers for Disease Control and Prevention

Social Distancing

We will continue to practice social distancing.

Social distancing, also called “physical distancing,” means keeping space between yourself and other people outside of your home. To practice social or physical distancing:

  • Stay at least 6 feet (about 2 arms’ length) from other people
  • Maintain social distancing, every where in the waiting room
  • No more than 6 people at a table when dining
  • No socializing in groups larger than 10

Learn More

Telehealth Appointments

We are now proud to offer telehealth appointments through our four convenient urgent care locations as well as select UT Medical Center physician offices. Telehealth appointments make it easy to access the care you trust by using your existing smartphone, tablet or computer from the convenience and safety of your own home.

Learn more about UT Urgent Care telehealth appointments >

Learn more about UT Medical Center physician telehealth appointments >

A doctor types on a laptop in a hospital hallway

Health Care Community Partnership

To serve our East Tennessee community safely, UT Medical Center is working in partnership with other area hospitals on restrictions, protocols and procedures during the COVID-19 pandemic. Visit the link below to see what you need to know about COVID-19.

COVID-19 Information



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