COVID-19 Visitor Restrictions Implemented

Facial Covering Requirement

Everyone entering the hospital and any Medical Office Buildings both on and off campus must wear a cloth facial covering or mask.

Face coverings can include scarves, bandanas and homemade cloth face masks, as long as they cover both your nose and mouth. Visit the link below for the latest CDC face covering guidance. We appreciate everyone doing their part to keep our community safe. View the Latest CDC Guidance on Face Covering

Please Help Us Protect Our Patients

In the interest of patient and visitor safety, UT Medical Center, in partnership with our health care community, has implemented the following visitor restrictions effective Monday, 5/18/2020.

Hospital Visitor Restrictions

For the safety of our patients and team members, each patient can designate two approved visitors (age 16 and older) for the duration of their stay.  However, only one visitor may be present at any given time, and visitation is contingent upon wearing cloth facial covering or mask. 

There is an exception for moms giving birth:
  • Women giving birth may have one support person (partner) during her labor and delivery.

  • After delivery, mom can have one additional designated visitor for the remainder of her stay, but the two approved visitors must visit at separate times.

    Approved visitors must be 16 years old and above.

Visitor Check-Ins

Visitor access into the main hospital is now limited to four entrances. These entrances are located at:
  • Boling Pavilion (located off of Flag Circle) – Open 24/7

  • Hallway from Emergency Department into the hospital – Open 24/7

  • Main Heart Hospital (located off of Fountain Circle) – Open Monday – Friday, 7 am-5 pm

  • Hallway from Medical Office Building C crossover and Medical Office Buildings A and F – Open Monday – Friday, 7 am-5 pm

Visitor Screenings

Visitors will be asked about:
  • Their travel history

  • If they are experiencing any symptoms of illness (fever, cough, shortness of breath, or other respiratory symptoms)

  • Their relationship to the patient

  • Medical center personnel will be checking every visitor’s temperature. Anyone with a temperature of 100.0F and up will not be allowed to enter the hospital.

Approved visitors will receive a visitor badge.
Those, who have traveled to restricted areas, or with symptoms of illness will not be allowed to enter the hospital.

Medical Office Building Visitor Restrictions

Medical Office Buildings both on and off campus have these visitor restrictions. Patients may have one person age 16 and older accompany them their appointments.

If you or the person with you has:
  • Fever of 100.0 or greater

  • Cough, shortness of breath or other respiratory symptoms

If you or your caregiver has any of these symptoms, please call your provider’s office before entering the building.

Infusion Services

For the protection and safety of our immunocompromised patients, currently PATIENTS ONLY are allowed in the Cancer Institute's Infusion Center on the 4th floor and University Infusion Services (Building D, Suite 478).

Only one person over the age of 16 is allowed to accompanying the patient and may sit in the waiting room or may wait in their car. We appreciate your understanding and cooperation.


Your Safety is Our Highest Priority

Health teams at UT Medical Center are working around the clock to stay on top of the evolving coronavirus (COVID-19) situation. Our goal is to ensure excellent patient care and the safety of you and your family. 

  Learn More      

For Additional Questions


For additional information or questions call the following COVID-19 information lines:

  • Knox County Department of Health COVID-19 Line: 865-215-5555 available 8 am – 4:30 pm, Monday – Friday.

  • Tennessee Department of Health’s COVID-19 Line: 877-857-2945 available 11 am – 11 pm daily. Call volumes are expected to be high. If you call and receive a busy signal, please be patient and try your call again at a later time.

    Updated: 5/18/2020

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