COVID-19 Visitor Restrictions Implemented

Facial Covering Requirement

Everyone entering the hospital and any Medical Office Buildings both on and off campus must wear a cloth facial covering or mask.

Face coverings can include scarves, bandannas and homemade cloth face masks, as long as they cover both your nose and mouth. Visit the link below for the latest CDC face covering guidance. We appreciate everyone doing their part to keep our community safe. View the Latest CDC Guidance on Face Covering

Hospital Visitor Restrictions

In the interest of patient, team member and community safety, UT Medical Center has implemented the following visitor restrictions effective Wednesday, 3/2/2021. Each patient may have one visitor (age 16 and older) at a time for their appointment, procedure or hospital stay.
  • This visitor must be able to navigate the medical center independently.
  • Only one person may visit at a time. Additional visitors must wait outside for their turn.
  • Visitors will not be permitted to wait in the lobby or vestibule areas for any reason.
  • Visitors will need to communicate directly with the patient and other visitors to coordinate visits.
  • Visitors will be required to check-in and check-out at screening stations upon arrival/departure.
There is an exception for women giving birth and babies in the NICU:
  • Women giving birth may have two support people and a doula during her labor and delivery. After delivery, mom's same two support people can visit for the remainder of her stay.
  • Both parents of babies in the NICU may visit at the same time for the duration of baby's stay.
Some patients, including those with positive or pending COVID-19 test results, may not be allowed to have a visitor.

Visitor Check-Ins

Visitor access into the main hospital is now limited to three entrances. These entrances are located at:
  1. Boling Pavilion (located off of Flag Circle) – Open 24/7
  2. Main Heart Hospital (located off of Fountain Circle) – Open 24/7
  3. Hallway from Medical Office Building C crossover and Medical Office Buildings A and F – Open Monday – Friday, 7 am-5 pm
Emergency Room access will be for emergent patients and visitors only.

Visitor Screenings

Visitors will be asked about:

  • Their relationship to the patient

  • Medical center personnel will be checking every visitor’s temperature. Anyone with a temperature of 100.0F and up will not be allowed to enter the hospital.

In addition, visitors may be asked some or all of the following questions:

  • Have you been in contact with someone known to have coronavirus (COVID-19)?

  • Do you have a fever (or have you felt feverish)?

  • Do you have a new or worsening cough?

  • Do you have a runny nose or congestion?

  • Do you have new or worse-than-normal shortness of breath or difficulty breathing?

  • Do you have fatigue, chills, muscle aches, a headache or a sore throat?

  • Have you lost your sense of smell or taste?

  • Have you experienced nausea, vomiting and/or diarrhea over that last 48 hours?

Approved visitors will receive a visitor badge. Visitors with symptoms of illness will not be allowed to enter the hospital.

Medical Office Building Visitor Restrictions

Medical Office Buildings both on and off campus have these visitor restrictions. Patients may have one person age 16 and older accompany them their appointments.

Patients or caregiver with the patient must be screened using the below steps upon entry into the off campus locations (If the patient or caregiver has any of these symptoms, please ask the patient/caregiver to call provider’s office before entering):

If you or the person with you has:

  • Fever of 100.0 or greater

  • Cough, shortness of breath or other respiratory symptoms

If you or your caregiver has any of these symptoms, please call your provider’s office before entering the building.

Infusion Services

For the protection and safety of our immunocompromised patients, currently PATIENTS ONLY are allowed in the Cancer Institute's Infusion Center on the 4th floor and University Infusion Services (Building D, Suite 478).

Only one person over the age of 16 is allowed to accompanying the patient and may sit in the waiting room or may wait in their car. We appreciate your understanding and cooperation.


Your Safety is Our Highest Priority

Health teams at UT Medical Center are working around the clock to stay on top of the evolving coronavirus (COVID-19) situation. Our goal is to ensure excellent patient care and the safety of you and your family. 

  Learn More      

For Additional Questions


For additional information or questions call the following COVID-19 information lines:

  • Knox County Department of Health COVID-19 Line: 865-215-5555 available 8 am – 4:30 pm, Monday – Friday.

  • Tennessee Department of Health’s COVID-19 Line: 877-857-2945 available 11 am – 11 pm daily. Call volumes are expected to be high. If you call and receive a busy signal, please be patient and try your call again at a later time.

    Updated: 5/18/2020

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