All Visitors are Restricted from the Hospital

Connect News All Visitors are Restricted from the Hospital

As of now, all visitors are restricted from the hospital.

Your safety is our highest priority.

Health teams at UT Medical Center are working around the clock to stay on top of the evolving coronavirus (COVID-19) situation. Our goal is to ensure excellent patient care and the safety of you and your family.

Please Help Us Protect Our Patients

In the interest of patient and visitor safety, UT Medical Center, in partnership with our health care community, has implemented the following visitor restrictions.

Which Visitors Are Restricted From the Hospital?

We apologize, but for the safety of our patients and team members, visitors are no longer allowed in the hospital.

There are a few exceptions:

  • Visiting a loved one for end-of-life care
  • A visitor vital to the care of the patient (unique communication needs, language barriers)
  • Patients coming for surgery or testing may have one caregiver accompany them.
  • Women giving birth may have one support person (partner, doula or caregiver) for the length of her stay.
  • Babies in the NICU may have one visiting parent.

Approved visitors must be 16 years old and above.

Thank you for your understanding during this challenging time. Be assured that our patients are getting exceptional and compassionate care from our physicians, nurses and team members in a way that protects their safety and that of others.

Visitor Check-Ins

Visitor access into the main hospital is now limited to four entrances. These entrances are located at:

  • Boling Pavilion (located off of Flag Circle) – Open 24/7
  • Hallway from Emergency Department into the hospital – Open 24/7
  • Main Heart Hospital (located off of Fountain Circle) – Open Monday – Friday, 7 am-5 pm
  • Hallway from Medical Office Building C crossover and Medical Office Buildings A and F – Open Monday – Friday, 7 am-5 pm

At check-in, visitors will be asked about:

  • Their travel history
  • If they are experiencing any symptoms of illness (fever, cough, shortness of breath, or other respiratory symptoms)
  • Their relationship to the patient.

Those, who have traveled to restricted areas, or with symptoms of illness will not be allowed to enter the hospital.

Temperature Checks

In addition, medical center personnel will be checking every visitor’s temperature. Anyone with a temperature of 100.0F and up will not be allowed to enter the hospital.

Approved visitors will receive a 24-hour visitor badge.

Medical Office Building Restrictions

Medical Office Buildings both on and off campus have these visitor restrictions:

Patients may have one person age 16 and older accompany them their appointments.

If you or the person with you has:

  • Fever of 100.0 or greater
  • Cough, shortness of breath or other respiratory symptoms
  • Had close contact with someone who has coronavirus (COVID-19) in the 14 days prior to symptoms beginning (fever, cough, difficulty breathing)

If you or your caregiver has any of these symptoms, please call your provider’s office before entering the building.

University Infusion Services

No visitors are allowed at University Infusion Services (D-478) in order protect immunocompromised patients.

Learn how to prepare for and prevent coronavirus, plus get the latest updates from the CDC.


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