UT Urgent Care Telehealth Services

About Telehealth


What is an Urgent Care Telehealth eVisit?

UT Urgent Care offers telehealth video eVisits which are a convenient alternative to seeking in-office care.  Telehealth eVisits allow a UT Urgent Care provider to treat a wide variety of illnesses and conditions using a secure video connection. 

Telehealth Urgent Care eVisits are only available for patients located within the state of Tennessee. 

How does a UT Urgent Care Telehealth eVisit work?

A Telehealth Urgent Care eVisit requires an appointment. 

After registering and scheduling an appointment, the visit occurs on a cloud-based telehealth platform using a secure video connection.  You must have a desktop computer with camera, laptop, mobile phone, or a tablet with a good internet connection.  

How do I schedule a UT Urgent Care Telehealth eVisit?

Patients fill out the Registration Information online. 

Register Now

Contact the nearest UT Urgent Care clinic via telephone to schedule your appointment.  Available Monday - Friday, 10 am - 7 pm for appointments.

What if Additional Testing is Needed?

You may need to visit a local UT Urgent Care when testing or diagnostics is necessary to confirm your diagnosis.  Examples of this may include if a urine culture or strep test is needed. Additionally, the UT Urgent Care provider may decide that converting to an in-person visit is necessary to ensure safe and effective care.

Conditions We Treat Using Telehealth

Respiratory Conditions
  • Cold and Flu Symptoms (Fever, Sore Throat, Cough)
  • Allergy Symptoms (Sneezing, Itchy Eyes, Sinus Pressure)
  • Mild Asthma Symptoms
Skin Conditions
  • Rashes and Infections
  • Poison Ivy / Poison Oak
  • Insect Bites
  • Cold Sores
  • Pink Eye
  • Recurrent Genital Herpes (not a new diagnosis)
  • Shingles
  • Lice
  • Scabies
Gastrointestinal and Urinary Conditions
  • Constipation
  • Nausea, Vomiting, and Diarrhea
  • Gas and Reflux
  • Urinary Tract Infection (only Females age 18+)
  • Minor Back Pain not as a Result of Trauma
Things We Do Not Treat on a UT Urgent Care Telehealth eVisit: (Some limitations will be in place on a case-by-case scenario)
  • Abdominal Pain
  • Headaches
  • Chest Pain
  • Shortness of Breath
  • Loss of Consciousness (Passing Out) or Loss of Vision