Log Into Your Patient Portal
Need access to your medical record?
The HealtheLife Patient Portal allows you to easily access information from your electronic medical record. You can view and print documents, lab results, radiology reports, etc., and most are available in real time.
Contact Patient Access at 865-305-9501 to request a portal invitation.
If you need information related to physician office visits, please contact your specific physician office for those records.
Log in to your HealtheLife Portal account
Request A Copy of Your Medical Record
Request a copy of your medical record thru Ciox eDelivery or by mail (paper or CD) via link below:
- eDelivery – charge for entire record: $6.50
- CD – charge for entire record: $6.50
- Paper – charge for entire record – 5 cents per page – invoice will be included with copy of record – payment can be made online to Ciox
- No charge for abstract of pertinent information (DC Summary, H&P, Consults, OP Reports, Radiology Reports, Lab Results)
If you need information related to physician office visits, please contact your specific physician office for those records.
Click this link to begin your request
Radiology Images
If you need copies of your radiology images (X-ray, CT, MRI), call 865-305-9058.
Birth Certificates
For assistance with birth certificates, call 865-305-9746. To obtain a certified copy of your baby’s birth certificate, contact the Knox County Health Department at 865-215-5000.
Incomplete Record Area
If you are a physician or physician’s office staff and need assistance with incomplete records or physician deficiencies, please contact 865-305-9744.
