Telehealth Appointments

What Is telehealth?

When possible, The University of Tennessee Medical Center physician patients can now be seen while at home through telehealth video visits. Telehealth appointments make it easy to access the care you trust by using your existing smartphone, tablet or computer.

Availability of appointment by video varies by location and eligibility. Please call your physician’s office to request a telehealth appointment.

Preparing for Your Appointment

Click here for your telehealth appointment instructions

Before your Telehealth eVisit, please test your connection and device settings using this link:

Telehealth visits are offered using the AmWell telehealth platform.

Finding Your Physician

If you would like to request a telehealth visit with your physician, use our Find-A-Doctor system to help you find your physician’s office contact information.

Click here to get started.

Frequently Asked Questions

Q: I have an appointment scheduled, and want to change to a telephone or telehealth appointment instead of coming into the office. What do I do?

A: If you’re scheduled for an office visit, your provider may determine that you can be treated over the phone or via a virtual appointment instead of an in-person visit. Contact your physician’s office for more information.

Q: How can I schedule a new telehealth visit?

A: Request your visit with your physician’s office as you normally would and mention telehealth. Your provider will then decide if your visit qualifies for a telehealth appointment.

Q: How will I attend my appointment?

A: Telehealth appointments make it easy to access the care you trust by using your existing smartphone, tablet, or computer. You will receive a link to join your eVisit either through email or text message at the time of your visit.

Click here for instructions for your telehealth appointment

Tips for Using Telehealth With Video

Here are a few tips on making your telehealth appointment experience as convenient as possible.

  • Test Out Your Webcam
  • Make Sure Your Volume’s On
  • Test Your Microphone
  • Plug In Your Computer Or Mobile Device
  • Use A Wired Internet Connection.
  • Close Unnecessary Programs.
  • Find a Quiet Space with No Interruptions
  • Adjust the Lighting