Insurance & Billing

Overview and Financial Arrangements

At UT Medical Center, we understand medical expenses are often unexpected.  Therefore, we offer trained and knowledgeable staff to assist and educate you through the insurance and billing process.  From insurance coverage, financial assistance, and estimates, our dedicated Financial Counselors and Customer Service Representatives are here to help.  UT Medical Center accepts many insurance plans and offers payment arrangements on patient-responsible balances. Please check the link below if you are unsure if your insurance is accepted at UT Medical Center.

If you are uninsured or underinsured, you may qualify for our Financial Assistance program. Please refer to the Financial Assistance links down below under “Financial Assistance”. For estimates on your upcoming visit you may use our self-estimator tool or reach out to our Financial Counselor team at one of the two numbers down below.

·       Estimates for no insurance, please call 865-305-7998.

·       Estimates for insurance, please call 865-338-3616, option 1.

·       Self-Estimator Tool: University of Tennessee Medical Center (patientsimple.com)

View currently accepted insurance here

Financial Assistance

UT Medical Center provides both uninsured and underinsured patients financial assistance options for medically necessary health care services provided by University Health Systems employed providers.  Eligibility for assistance may vary depending on residency, income, family size, and eligibility for insurance coverage. Please see the link below titled “Discounts and Financial Assistance Policy” if you have any concerns about your visit being eligible for assistance.

Patients are responsible for completing a Financial Assistance Application along with any necessary documentation to process the application. Please see the link below titled “Financial Assistance Application” for a digital copy to fill out or print out and add any necessary documentation to. You can submit your application via:

  • Mail: UT Medical center Financial Assistance Program

Po Box 32749

Knoxville, TN 37930-2749

  • Fax: 865-251-4413

Attn: UT Medical Center Financial Assistance Program

Subject: Financial Assistance Application

For questions or further information regarding our Financial Assistance program, please call 865-251-4400.

Policies, Guidelines and Physical Financial Assistance Applications

Your Hospital Bill

During the admission process, you will be asked to supply the clerk with any and all health insurance. After your discharge, the hospital files insurance claims as a courtesy on behalf of the patient. If there is a remaining balance after the insurance company pays or denies the claim, you will be responsible for paying that balance. To pay the balance please visit the link below titled “Pay your Bill” or call our Customer Service team at 865-251-4400.

To help with remaining balances the hospital offers a variety of payment plans to assist. We offer an internal 6-month and 12-month payment plan through UT. We have also partnered with MedFinancial to help patients who need longer payment plans. For questions regarding payment plans, please reach out to our Customer Service team at 865-251-4400.

Pay Your Bill

 

Other Bills Related to Your Stay

You will receive separate bills from your personal physician, surgeon and other specialists such as a radiologist, anesthesiologist, emergency physician, cardiologist, or pathologist for services that your doctor has requested. These professional service charges are not included in your hospital bill. Please contact the appropriate professional if you have questions about their service by calling their number listed on the appropriate bill.

Further Information

For any other information regarding your visit to UT, please review the “Understanding Your Hospital Bill” linked down below or reach out to our Customer Service team at 865-251-4400.

Understanding Your Hospital Bill

Patient Responsibility and Pricing Estimates

We’re pleased to offer price estimates through our online self service estimation tool. In just a few simple steps, you can create an estimate of your out-of-pocket costs for many common procedures and service. The actual cost may vary based on the procedure and the health status of the individual patient. Additionally, the estimates provided in this tool only apply to hospital charges and do not include physician charges and other charges beyond the actual hospital charge.

Resources

Visit the link below to find on-line answers to FAQ’s associated with hospital and insurance billing, billing term glossary, important phone numbers, financial assistance information and UT Medical Center billing policies.

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Price Information or Standard Charges

The Centers for Medicare and Medicaid Services (CMS) require hospitals to disclose all of their “standard charges” on their websites. The University of Tennessee Medical Center (UT Medical Center) has therefore posted our hospital “standard charge” listing through the link below. “Standard charges” as defined by CMS, mean privately negotiated rates with third-party payers, gross charges and discounted cash prices for a medical service or procedure.

It is important to remember these “standard charges” are available for services that are scheduled in advance and tend to follow a common course of care. If a patient has other health conditions that would complicate their care the ultimate “Standard Charge” associated with a Hospital stay could be different than services scheduled in advance.

Click the link below to download our "standard charge" file.

Learn More about Pricing Information or Standard Charges
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