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Specialty Pharmacy

The University Pharmacy at the University of Tennessee Medical Center in Knoxville, Tennessee, is one of East Tennessee’s largest providers of specialty pharmacy services.

We offer high-touch, personalized care, providing you with the medications, therapies, services and funding options you need to make managing your disease or condition easier. We are here to serve.

About Specialty Pharmacy

Specialty Pharmacy is designed to improve the lives of patients who are taking high-cost and complicated medications, called specialty prescriptions. Our staff will help you coordinate your care and will provide you with clinical services and support. Our goal is to work with you, your doctor and your health care team to help you better manage your health.

Disposing of Unwanted Medications

Learn to properly dispose of unused medications. Contact University Pharmacy or visit these FDA websites:

Services Offered

University Pharmacy provides access to specialized pharmacists and technicians. Our pharmacists are experts on your medication plan and have clinical resources available to provide care for many different disease states, such as:

  • Cancer
  • Cystic fibrosis
  • Endocrinology and cardiology
  • Hepatitis C
  • Inflammatory bowel disease
  • Multiple sclerosis
  • Psoriasis
  • Rheumatology

Getting Started

You or your provider will send the prescription to University Pharmacy. Our staff will begin the process of enrolling you in our specialized patient management program service.

Insurance Navigation

Our team will contact your insurance company to check the coverage of your medication. If your insurance plan requires a prior authorization from your doctor, we will assist with the necessary paperwork.

Financial Assistance

The copay amount for a specialty pharmacy medication may still be high, despite having your insurance company pay for most of the cost. Our team will research various financial assistance programs available to possibly lower your drug therapy cost.

Clinical Support

A specialty pharmacist will provide you with education on the medication, either in person or over the telephone. We will also provide a variety of clinical pharmacy services to assure that your treatment is successful. A pharmacist is also available over the telephone 24 hours a day to answer your medication questions.

Consumer Advocacy Support

University Pharmacy staff will ensure that you have access to and information from community resources to help you optimize your medication therapy and better manage your disease state. It may also help you to understand your Patient Rights and Responsibilities

Prescription Delivery

We will contact you to determine how you would like your medication delivered.

Refill Reminders

We will call you with refill reminders several days before you should need a refill. You may also call us at any time to request a refill.

ADA/Special Services

Please let us know if you need an interpreter (sign language or foreign language) or a room with special accommodations such as TDD/TTY telephones, closed-captioned television or other special needs. If possible, please call 865-305-9501 at least 24 hours in advance.

Contact Information and Hours of Operation

University Pharmacy is located inside The University of Tennessee Medical Center across from the gift shop and cafeteria. You can pick up your specialty medication if you are on campus or we can deliver it right to your home. We can also fill prescriptions for any non-specialty medications that you might be taking.

Hours: Monday – Friday 8:30 am-5 pm
Closed all major holidays
For assistance, call: 844-629-7145 (toll free) or 865-305-7145

For after-hours questions, please call the above numbers and ask to speak to the specialty pharmacist. If a specialty pharmacist is not available, your call will be returned within 30 minutes. You may also speak to any University Pharmacy team member to address general prescription questions, such as the status of your prescription or your co-pay amount. For more information, download the Specialty Pharmacy Intake Packet


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