Provider Ratings & Reviews

How Are Ratings and Comments Obtained?

The ratings and reviews seen on provider profiles are gathered from patient surveys, which are conducted by an independent patient satisfaction organization called Press Ganey. This trusted vendor is used by hospitals and government agencies throughout the U.S., and ensures the information we provide is not biased.

How Can I Fill Out a Patient Survey and Contribute to a Provider’s Star Rating?

On behalf of The University of Tennessee Medical Center, Press Ganey distributes Medical Practice surveys to patients who visit a provider in an outpatient clinic office. 

Surveys are distributed two ways:

  • By mail to a random sampling of patients
  • By email to every patients who provides an email address.

How Are Star Ratings Calculated?

The star ratings are based on patient responses to the care provider section of the survey consisting of 5 questions. Responses are converted to a 5-point rating system and applied consistently to all providers.

Why Doesn’t a Provider Have a Star Rating?

Star ratings are only displayed for surveyed providers (approximately 250 UT Medical Center providers) who have accumulated 30 or more survey responses in outpatient clinical settings.

There are a couple of reasons why you may not see comments, or ratings, posted on a provider profile page

  • The provider is not a UT Medical Center employed physician, but rather one of our trusted independent, private practice physicians.
  • Only providers with 30 returned ratings will have comments and ratings displayed on their online profile. We do this to ensure there is a significant number of experience responses for that provider. This ensures you receive feedback from a well-rounded number of true patients.

Are All Reviews Posted?

The reviews that appear on provider profiles are taken directly from the Press Ganey surveys. If you submitted your comment recently, it may be included in future updates. In addition, patients must be sure to complete the entire survey for their comments to appear on a provider’s profile. While we are committed to publishing both positive and negative comments, we also maintain a rigorous process to review and remove comments that are profane, libelous, unrelated to the provider, or violate patient privacy.

How Does The University of Tennessee Medical Center Protect Patient Information?

All patient survey responses are stored on a password protected server. Patient names are not displayed and comments that contain personal, identifiable information are not published.

Share Your Feedback

If you have received treatment from a UT Medical Center provider, we encourage you to share your feedback when you receive your survey.