We offer high-touch, customized care. Our goal is to provide you with the services you need to make managing your disease or condition easier. We offer help with:

• Medications
• Therapies
• Funding options

University Pharmacy gives you direct contact with specialized pharmacists and technicians. Our pharmacists are experts on your medication plan. And they have clinical resources available to provide care for many different diseases, like:

• Cancer
• Cystic fibrosis
• Endocrinology and cardiology
• Hepatitis C
• Inflammatory bowel disease
• Multiple sclerosis
• Psoriasis
• Rheumatology

You or your doctor will send the prescription to University Pharmacy. Our staff will enroll you in our specialized patient management program service.

Our team will contact your insurance company to check the coverage of your medication. If your insurance plan requires a prior authorization from your doctor, we will help with the necessary paperwork.

The copay amount for a specialty pharmacy medication may still be high, even if your insurance covers most of the cost. Our team will research financial assistance programs that may be able to lower your drug therapy cost.

A specialty pharmacist will educate you about your medication, either in person or over the telephone. We will also offer you many clinical pharmacy services to help make your treatment successful. You can reach a pharmacist over the telephone 24 hours a day to answer your medication questions.

University Pharmacy staff will share information from community resources to help you make the most of your medication. This can help you better manage your disease. We can also help you understand your Patient Rights and Responsibilities

We will contact you to determine how you would like your medication delivered.

We will call you with refill reminders several days before you should need a refill. You may also call us at any time to request a refill.

Please let us know if you need an interpreter (sign language or foreign language). We can also provide a room with special accommodations like TDD/TTY telephones, closed-captioned television or other special needs. If possible, please call 865-305-9501 at least 24 hours in advance.

Get rid of unneeded medicines right away, whether they are expired, unwanted, or unused. Dispose of them through the drug take-back program at Specialty Pharmacy. Drop off unused medicines in the box inside the pharmacy, or contact us to learn more. You can also visit these FDA websites:

• Where and How to Dispose of Unused Medicines
• Disposal of Unused Medicines: What You Should Know
• Drug Facts on Most Medications Prescribed Today

University Pharmacy is located inside The University of Tennessee Medical Center across from the gift shop and cafeteria. You can pick up your specialty medication if you are on campus. Or we can deliver it right to your home. We can also fill prescriptions for any non-specialty medications that you might be taking.

Hours: Monday – Friday 8:30 am-5 pm
Closed all major holidays
For assistance, call:844-629-7145 (toll free) or 865-305-7145

For after-hours questions, please call the above numbers and ask to speak to the specialty pharmacist. If a specialty pharmacist is not available, your call will be returned within 30 minutes.

You may also speak to any University Pharmacy team member to address general prescription questions. These include the status of your prescription or your co-pay amount. For more information, download the Specialty Pharmacy Intake Packet.